FAQ

Imaginarium is a family-friendly, 3D immersive light show at Westgate Las Vegas. Boasting more than five million lights, guests will wind their way through rose gardens, explore illuminated forest mazes, be mesmerized by magical mirror rooms, and travel through a light-based fantasy zone with more than 20 life-like characters across eight action-packed zones. Coming back for our second year in Las Vegas, we are confident this will be the most immersive light experience you’ve experienced.

Imaginarium Las Vegas will be open from April 28th through July 9th. Our event schedule can be found here:  Event Schedule.

General Admission ticket prices vary based on the day and whether tickets are purchased in advance. Additionally, we have discounts available for Nevada Residents, Military, Groups, and periodic event promotions. To view our current ticket prices and promotion calendar, please visit our Ticketing Page.

To reschedule your ticket date, please contact us with your order number & email address used at checkout. You can reach us via: Email: imagine@imaginarium360.com, Website Chat, or by completing a support request here and selecting “Reschedule Attendance” as the request type.

If you leave the event with the intent of returning, have your hand stamped to allow for re-rentry.

Imaginarium is committed to providing a fun and safe environment for all our guests, including those with sensitivities and/or disabilities. For special accommodations, please contact our Guest Service Center to the right of the Box Office or by calling (725) 272-2700.

No outside food, beverages, or coolers can be brought into the festival grounds. However, exceptions are made for Guests with special dietary needs, including food allergies and baby food/formula.

Smoking, including the use of e-cigarettes and “vapes,” are NOT  permitted inside the main event areas. However, guests are permitted to smoke outside the event grounds and re-enter. *You must have your hand stamped to allow for re-rentry.

Wheelchairs are rented on a first-come, first-served basis. Please inquire at the Box Office for more information. 

Guests can find our Lost & Found at our Box Office. If your item was not turned in during the event, items will be retrieved when the festival closes and kept at Lost and Found for the duration of the event. For information regarding a lost article, please call (725) 272-2700. * The event organizers are not responsible for lost, stolen, or broken items.

The Lost Parents Area is located at the front Box Office area at the Imaginarium Las Vegas event grounds entrance. For information regarding Lost Children, please call (725) 272-2700.

The Imaginarium event organizers accepts cash and Visa, Mastercard, American Express and Discover cards with ID.

*Most of our on-site vendors will only accept cash payments.