FAQ

Imaginarium is a family-friendly, 3D immersive light show at Westgate Las Vegas. Boasting more than 5 Million Lights, guests will wind their way through rose gardens, transcend into illuminated forest mazes, and travel through a light-based fantasy zone with more than 20 life-like characters across eight action-packed zones. Coming back for our second year in Las Vegas, we are confident this will be the most immersive light experience you’ve experienced.

Imaginarium Las Vegas will be open from April 28th through May 7th. Our event schedule can be found here: Event Schedule.

General Admission ticket prices vary based on the day and whether or not tickets were purchased in advance. Additionally, we have discounts available for Nevada Residents, Military & First Responders, Groups, and periodic event promotions. To view our current ticket prices and promotion calendar, please visit our Ticketing Page!

To reschedule your ticket date, please contact us with your Order Number & Email Addressed used at checkout.

You can reach us via:

Email: imagine@imaginarium360.com, Website Chat, Or by completing a support request here and selecting “Reschedule Attendance” as the request type.

Each General Admission ticket is valid for 1 adult or child entry. Due to event permitting and occupancy tracking, once a guest has left the event grounds, we will not be able to honor your existing admission ticket. 

Event maps will be available for download closer to our opening night. Maps will also be available at the front gate and throughout the event.

In keeping with our family-friendly atmosphere and for health and safety reasons, Imaginarium strictly enforces a dress code. Therefore, proper attire, including shirts and appropriate footwear, must always be worn inside the event grounds.

Clothing with rude, vulgar, or offensive language or graphics is prohibited at any time (shirts cannot be turned inside out as a solution). The event organizers reserve the right to refuse entry if clothing is deemed to be inappropriate.

Imaginarium is committed to providing a fun and safe environment for all our guests, including those with sensitivities and/or disabilities. For special accommodations, please contact our Guest Service Center to the right of the Box Office or by calling (916) 250-3007.

No outside food, beverages, or coolers can be brought into the festival grounds. However, exceptions are made for Guests with special dietary needs, including food allergies and baby food/formula.

Smoking, including the use of e-cigarettes and “vapes,” are permitted inside the main event areas. However, the Imaginarium team has designated “smoking” areas throughout the festival grounds.

Wheelchairs are rented on a first-come, first-served basis and are available inside the festival behind guest relations. At the moment, strollers are not provided by the event organizers.

Guests can find our Lost & Found within our Guest Services center. Items will be retrieved when the festival closes and kept at Lost and Found for the duration of the event. For information regarding a lost article, please call (916) 250-3007. * The event organizers are not responsible for lost, stolen, or broken items.

The Lost Parents Area is located at the front Box Office area at the Imaginarium Las Vegas event grounds entrance. For information regarding Lost Children, please call (916) 250-3007.

The Imaginarium event organizers accept all regular forms of USD currency, excluding checks, cashier’s checks, or bank notes. That said, most of our on-site vendors will only accept cash payments.

In addition, ATMs are available throughout the park.