FREQUENTLY ASKED QUESTIONS
What is Imaginarium?
Imaginarium is a family-friendly, immersive walk-through light festival. Boasting more than five million lights, guests will wind their way through rose gardens, explore illuminated forest mazes, enter magical mirror rooms, capture memories in eclectic photo boxes, and journey through a fantasy zone with more than 25 larger-than-life creatures and storybook characters.
Is Imaginarium child-friendly?
Our events are appropriate for all ages. In fact, we even build out areas within each attraction to cater to children! All youth under the age of eighteen (18) are required to be accompanied by a parent/guardian (adult – age 21+).
How long should I plan to attend?
We encourage our guests to take the time to thoroughly enjoy and appreciate the attractions we offer and the time they’re spending with family and friends. That said, a general rule of thumb is to plan for between 60 and 90 minutes.
Is there a best time of the day to attend?
There are many aspects of Imaginarium that can be enjoyed no matter what time you visit, but the lights are best viewed at dusk and once the sun goes down. You MAY wish to plan your visit accordingly.
Is Imaginarium suitable for guests with disabilities?
Imaginarium is committed to providing a fun and safe environment for all our guests, including those with sensitivities and/or disabilities. If you have special needs, please contact us in advance of your visit at imagine@imaginarium360.com and we will do our best to make reasonable accommodations so your entire group can enjoy our festival.
Do you rent strollers and/or wheelchairs?
Wheelchairs are available for rent on a first come basis. The rental fee is $15. Please check at the box office for availability. We do not rent strollers.
Are wagons for children allowed in the event?
Wagons for children are permitted but are subject to search.
Are Skateboards, Rollerblades or Scooters allowed?
For safety reasons, these items are not permitted inside any of our events.
How much does it cost to attend Imaginarium?
General Admission ticket prices vary, and each ticket includes admission to nightly entertainment (varies by location). Discounts are available for US military, children, and seniors. Check our social media channels for periodic special promotions.
If I buy a ticket and can't attend, are tickets refundable?
Tickets are not refundable. You can, however, reschedule/reuse your tickets for any day that we are open. Rescheduling is required at Fairplex but not at our other events.
Are there discounts available?
Check our social media channels for periodic special promotions.
Can I buy tickets at the gate?
Yes, tickets are available for purchase at the gate. However, our events do sell out, so we encourage you to purchase tickets online. Additionally, on-line ticket prices for Imaginarium at Fairplex are much lower than buying at the gate and cash is not accepted at the gate at Fairplex.
What forms of payment do you accept for the purchase of tickets?
We accept major credit cards and debit cards at all of our locations. And in most locations (except Fairplex specifically), we will accept cash for purchases made at the gate.
Can I reschedule my tickets?
You can reschedule your tickets prior to the event. For Fairplex, call 919-653-0444 or email Etix. For all other venues, email imagine@imaginarium360.com. Rescheduling is FREE, however we ask that it is done before your scheduled date.
Will I be able to leave and re-enter the event?
You must get your hand stamped prior to exit and must return before the gates close, which is 30-45 minutes before the event’s scheduled closing time.
What happens if it rains?
If it is raining or unusually windy, we may close for safety reasons. If it is raining on the day you plan to come, please check our homepage for information. If you have already purchased tickets, you will receive an email advising that we are closed that day and instructions about rescheduling your tickets.
Can I bring my own food & beverages to Imaginarium?
No outside food or beverages may be brought into the festival. Exceptions are made for special dietary needs such as baby food and formula. For additional information, please email us at imagine@imaginarium360.com.
What kind of food is available at Imaginarium?
Some venues offer full family-friendly meals—from hot dogs and pizza to wraps and fries. Other locations offer just snacks and beverages.
Do you accept credit cards for concessions?
Imaginarium accepts Credit & Debit Cards. Please note, outside vendors typically prefer cash.
Where is Imaginarium?
We’re everywhere! Specifically, we’re headquartered in Fremont, California with locations scheduled across the US! To view our current events, visit our Events page.
When does Imaginarium Open?
Days and hours vary per venue. To get the information for your location, select your location and then tap or click on “Get Tickets” to learn about the days/hours in your requested location.
Is Imaginarium open 7 Days per week?
Days and hours vary per venue. To get the information for your location, select your location and then tap or click on “Get Tickets” to learn about the days/hours in your requested location.
Do I have to arrive when the event opens?
You may arrive anytime on your ticket day. Allow one to two hours to enjoy all there is to see and do.
Can I bring my own food & beverages to Imaginarium?
No outside food or beverages may be brought into the festival. Exceptions are made for special dietary needs such as baby food and formula. For additional information, please email us at imagine@imaginarium360.com.
What kind of food is available at Imaginarium?
Some venues offer full family-friendly meals—from hot dogs and pizza to wraps and fries. Other locations offer just snacks and beverages.
Do you accept credit cards for concessions?
Imaginarium accepts Credit & Debit Cards. Please note, outside vendors typically prefer cash.
Where is Imaginarium?
We’re everywhere! Specifically, we’re headquartered in Fremont, California with locations scheduled across the US! To view our current events, visit our Events page.
When does Imaginarium Open?
Days and hours vary per venue. To get the information for your location, select your location and then tap or click on “Get Tickets” to learn about the days/hours in your requested location.
Is Imaginarium open 7 Days per week?
Days and hours vary per venue. To get the information for your location, select your location and then tap or click on “Get Tickets” to learn about the days/hours in your requested location.
Do I have to arrive when the event opens?
You may arrive anytime on your ticket day. Allow one to two hours to enjoy all there is to see and do.
Can I take photos at Imaginarium?
Photos and video for personal use are encouraged. Commercial photography is prohibited without express written consent of Imaginarium management.
Are GoPro® or other video cameras, or selfie sticks permitted?
Photos and videos for personal use are encouraged. Tag Imaginarium in your posts on social media. Commercial photography is prohibited without the express written consent of Imaginarium management. No drones, selfie sticks, monopods, tripods, or similar devices may be used on Fairplex grounds for filming or personal use, Our event staff is also available to assist with taking photos using your device.
Who can we contact for Press & Media questions?
Please contact the marketing team at marketing360@imaginarium360.com.
- Due to forecasted weather conditions, schedule adjustments may be necessary, including possible show cancellations, ride closures, or limited access to interactive rooms.
- For the most up-to-date information, please visit our website on the day of your scheduled visit to view any announcements regarding delays or closures.
- If a weather-related delay or closure occurs on the day of your visit, your tickets will remain valid for any other operating day.
- Your safety is our top priority, and we sincerely appreciate your understanding and cooperation.
- Please note that some circus shows, rides, and experiences may be limited or adjusted due to weather conditions to ensure the safety and comfort of all our guests. Thank you for your understanding, and we look forward to seeing you!
- All bags are subject to search and oversize bags may be prohibited at the discretion of the security staff.
- Cal Expo has a clear bag policy, which is strictly enforced. This reduces security screening interactions and expedites entry. Read more about this policy here.
- No weapons of any kind are permitted.
- No pepper sprays, tasers or similar devices are permitted.
- No outside food or beverages unless medically necessary.
- No animals allowed at all except for service animals.
- No alcohol, cannabis, vapes, illegal drugs or paraphernalia.
- We reserve the right to refuse admittance to anyone who appears under the influence of alcohol or drugs.
- Visitors who behave inappropriately or with disregard to the comfort and safety of guests and staff will be refused admittance or escorted from the park without a refund at the discretion of event management.
- Visitors wearing clothing that is inappropriate or obscene may be asked to leave or cover themselves.