Frequently Asked Questions
Imaginarium is a family-friendly, immersive walk-through light festival. Boasting more than five million lights, guests will wind their way through rose gardens, explore illuminated forest mazes, enter magical mirror rooms, capture memories in eclectic photo boxes, and journey through a fantasy zone with more than 25 larger-than-life creatures and storybook characters.
Our events are appropriate for all ages. In fact, we even build out areas within each attraction to cater to children! All youth under the age of eighteen (18) are required to be accompanied by a parent/guardian (adult – age 21+).
We encourage our guests to take the time to thoroughly enjoy and appreciate the attractions we offer and the time they’re spending with family and friends. That said, a general rule of thumb is to plan for between 60 and 90 minutes.
Imaginarium is committed to providing a fun and safe environment for all our guests, including those with sensitivities and/or disabilities. If you have special needs, please contact us in advance of your visit at imagine@imaginarium360.com and we will do our best to make reasonable accommodations so your entire group can enjoy our festival.
Wheelchairs are available for rent on a first come basis. The rental fee is $15. Please check at the box office for availability. We do not rent strollers.
Wagons for children are permitted but are subject to search.
For safety reasons, these items are not permitted inside any of our events.
General Admission ticket prices vary, and each ticket includes admission to nightly entertainment (varies by location). Discounts are available for US military, children, and seniors. Check our social media channels for periodic special promotions.
Check our social media channels for periodic special promotions.
Yes, tickets are available for purchase at the gate. However, our events do sell out, so we encourage you to purchase tickets online. Additionally, on-line ticket prices for Imaginarium at Fairplex are much lower than buying at the gate and cash is not accepted at the gate at Fairplex.
We accept major credit cards and debit cards at all of our locations. And in most locations (except Fairplex specifically), we will accept cash for purchases made at the gate.
You can reschedule your tickets prior to the event. For Fairplex, call 919-653-0444 or email Etix. For all other venues, email imagine@imaginarium360.com. Rescheduling is FREE, however we ask that it is done before your scheduled date.
You must get your hand stamped prior to exit and must return before the gates close, which is 30-45 minutes before the event’s scheduled closing time.
If it is raining or unusually windy, we may close for safety reasons. If it is raining on the day you plan to come, please check our homepage for information. If you have already purchased tickets, you will receive an email advising that we are closed that day and instructions about rescheduling your tickets.
No outside food or beverages may be brought into the festival. Exceptions are made for special dietary needs such as baby food and formula. For additional information, please email us at imagine@imaginarium360.com.
Some venues offer full family-friendly meals—from hot dogs and pizza to wraps and fries. Other locations offer just snacks and beverages.
Imaginarium accepts Credit & Debit Cards. Please note, outside vendors typically prefer cash.
We’re everywhere! Specifically, we’re headquartered in Fremont, California with locations scheduled across the US! To view our current events, visit our Events page.
Days and hours vary per venue. To get the information for your location, select your location and then tap or click on “Get Tickets” to learn about the days/hours in your requested location.
Days and hours vary per venue. To get the information for your location, select your location and then tap or click on “Get Tickets” to learn about the days/hours in your requested location.
You may arrive anytime on your ticket day. Allow one to two hours to enjoy all there is to see and do.
Photos and video for personal use are encouraged. Commercial photography is prohibited without express written consent of Imaginarium management.
Photos and videos for personal use are encouraged. Tag Imaginarium in your posts on social media. Commercial photography is prohibited without the express written consent of Imaginarium management. No drones, selfie sticks, monopods, tripods, or similar devices may be used on Fairplex grounds for filming or personal use, Our event staff is also available to assist with taking photos using your device.
Please contact the marketing team at marketing360@imaginarium360.com.
- All bags are subject to search and oversize bags may be prohibited at the discretion of the security staff.
- Cal Expo has a clear bag policy, which is strictly enforced. This reduces security screening interactions and expedites entry. Read more about this policy here.
- No weapons of any kind are permitted.
- No pepper sprays, tasers or similar devices are permitted.
- No outside food or beverages unless medically necessary.
- No animals allowed at all except for service animals.
- No alcohol, cannabis, vapes, illegal drugs or paraphernalia.
- We reserve the right to refuse admittance to anyone who appears under the influence of alcohol or drugs.
- Visitors who behave inappropriately or with disregard to the comfort and safety of guests and staff will be refused admittance or escorted from the park without a refund at the discretion of event management.
- Visitors wearing clothing that is inappropriate or obscene may be asked to leave or cover themselves.